APP ISSUE

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  • Author
    Posts
  • #288693
    Pablo
    Participant

    Anyone else’s app randomly freeze up and have to close out?Also when i click the audio from coaches responses it doesn’t stop if i close out and click another one it keeps playing

    #288951
    Support
    Keymaster

    hey Pablo! really sorry about this, I have raised this with our app team and will update you ASAP.

    #288969
    Support
    Keymaster

    Hi Pablo,

    Sorry to hear you are having an issue.

    We have checked this for your account and I am really sorry to say that we are unable to replicate the issue.

    If you have a minute could you please share a full screen recording of what happens along with your device details ( e.g phone model, software version ) to support@hypertrophycoach.com and we will get sorted for you as a priority.

    #289980
    CP
    Participant

    Hi Pablo,

    Sorry to hear you are having an issue.

    We have checked this for your account and I am really sorry to say that we are unable to replicate the issue.

    If you have a minute could you please share a full screen recording of what happens along with your device details ( e.g phone model, software version ) to support@hypertrophycoach.com and we will get sorted for you as a priority.

    +1 on both of these. IPhone 7 15.3.1. Has happened through at least the last 3 updates of the app with my end. Can’t speak for Pablo, but With the app freeze I can click the home button to go to home screen (without closing app) , then double click the home button and go back into the app after being suspended for half a second and the screen I was trying to get to will have refreshed and is now where I need to be with functionality. It’s only intermittent. The audio is only intermittent as well but the only way to stop it is close the app and go back in. If you go to another topic and press play when it happens both the previous audio and the newly clicked audio will play at the same time.

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