App issues

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  • #185274
    w8lftr
    Participant

    First: The contact support link does not pre-populate the support email address.

    Second: I have completed 3 workouts and most of my sets are not logging. The first w/o was kind of a trial run getting used to how it worked, so I just swiped right after I finished the exercise. After I saved it the first exercise saved but the rest did not – they’re blank. So nbd, thought I would try something else the next workout as I noticed the ‘log and go to next exercise’ button – I did that throughout the session and from what I can tell also added some pump work, but the sets were not logged and the pump work was not added (could be user error) but adding the pump work should populate somewhere – it’s kind of a guessing game. not intuitive…. and now I have 4 logs on 11/29 with no information in them.¬†every workout was completed with at least the standard number of sets.

    I worked out yesterday, and some of it logged, so I decided to just fill in a mock workout with pump work, which the logging was good, but it didn’t add the pump work.

    I decided to try and add a workout just to see what would happen, see attachments.

    Anyway, great stuff – I like it, tell me what I need to do to fix it.

    I already uninstalled the app and restarted my phone and reinstalled. No change in functionality.

    I would like to be able to delete workouts – seems like a long hold or a select and delete would be there somewhere in the Logbook.

    I tried to put as much info in here as I felt would help y’all.

    One last thing, why so many user names , see image

    Attachments:
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    #185947
    Joe
    Keymaster
    #185973
    Support
    Keymaster

    Hey Kyle,

    Thank you for taking the time to let us know about the issue.

    I am really sorry for the trouble you are having, our support team responded earlier to the email you sent us at support@hypertrophycoach.com.

    Can you please let me know if you received our reply?

    Do let us know on support@hypertrophycoach.com if you have any further questions and we will get sorted for you as a priority

    Thanks!

    #185986
    w8lftr
    Participant

    Thanks for the response. I’m pretty patient so whatever it takes on my end as well to get any glitches resolved, I’m in. Thanks again.

    #186275
    w8lftr
    Participant

    Yeah, about the pump work… Not really necessary to log like Coach said, but not being able to see the exercises is the main issue.

    #187839
    w8lftr
    Participant

    Logged another work out today and I had to delete the sets that were pre-populated when I brought the workout up, specifically the leg portion of the ppl program. Then I created new sets and entered the information and it seems to have worked I did not do it on the calf raise and you can see that the sets were not recorded also I tried to add pump work and it would not bring the exercises up. Hope this helps and let me know what you come up with thanks

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    #188275
    Joe
    Keymaster

    Logged another work out today and I had to delete the sets that were pre-populated when I brought the workout up, specifically the leg portion of the ppl program. Then I created new sets and entered the information and it seems to have worked I did not do it on the calf raise and you can see that the sets were not recorded also I tried to add pump work and it would not bring the exercises up. Hope this helps and let me know what you come up with thanks

    #188299
    Support
    Keymaster

    Hey Kyle,

    Sorry to hear you are having an issue

    We have double checked this for your account and I am really sorry to say that we are unable to replicate the issue.

    If you have a minute could you please share a full screen recording of what happens along with your device details ( e.g phone model, software version ) to support@hypertrophycoach.com and we will get sorted for you as a priority.

    #193774
    w8lftr
    Participant

    Not gonna vent here, just an update that the app isn’t working for me as far as recording sets goes. Not gonna vent… So I’m going to use another app to record my sets. I have sent 3 or 4 emails since last post to this forum to support with suggestions, workouts and questions, including the workout attached here. I realize y’all are busy so I won’t post again until I get a response that gives me something to do on my end. Thanks.

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    #194652
    Joe
    Keymaster
    #195413
    w8lftr
    Participant

    Thanks Joe, I’m ok, it not all about me, it’s all of us working together so, I appreciate the response, we’ll get er done.

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