Can’t access workouts

Sale – HypertrophyCoach Joe Bennett Forums Anything Else Can’t access workouts

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #219194
    Psyche
    Participant

    I’m unable to access workouts all of a sudden. Wondering if it’s because of the upgrade. I can’t upgrade with my older phone. Anybody else experiencing this?

    #219532
    Dave
    Participant

    I noticed this problem on the website since yesterday, but I can access the programs ok on the app. I emailed customer service and am waiting for a response.

    #219816
    Joe
    Keymaster
    #219818
    Joe
    Keymaster

    Changing programs

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    #220005
    Psyche
    Participant

    Hey, Joe…thanks. I’m working on upgrading my phone, but right now I’m on a version of iPhone that doesn’t support your upgrade. Is the old version no longer accessible by chance?

    #220144
    Support
    Keymaster

    Hi Psyche,

    Sorry to hear you are having an issue.

    We have checked this for your account and I am really sorry to say that we are unable to replicate the issue.

    If you have a minute could you please share a full screen recording of what happens along with your device details ( e.g phone model, software version ) to support@hypertrophycoach.com and we will get sorted for you as a priority

    #220629
    Psyche
    Participant

    Thanks, guys. It’s an iPhone 7 w/ version 13.3. I tried to install 15.2 and it won’t install. It’s a work phone – the good news is that I’m getting a new phone this week and that will solve the issue. IF this helps anyone else, tho, here’s what happens: I decline the upgrade when prompted. I can access everything in the GUIDE, TV, Forum, and Log Book (with exception of logging anything manually. When I try to access the WORKOUTS icon, I get this error

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