Computer Login Problem

HypertrophyCoach Joe Bennett Forums Anything Else Computer Login Problem

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #344656
    Tyler Pfrommer
    Participant

    I have been working through the HC University on my computer for about a week now, randomly today when I log in it says my account is restricted and I have to upgrade. I have a year long subscription that I started only about 2 months ago. Everything still works on my phone as well, does anyone else have this issue?

    #345626
    BryceBahm
    Participant
    #346121
    Joe
    Keymaster
    #346128
    Tyler Pfrommer
    Participant

    Thanks guys I will do! Just wanted to see if this happened to anyone else, no worries!

    #346601
    Support
    Keymaster

    Hi Tyler,

    Sorry to hear you are having an issue.

    We have checked this for your account and I am really sorry to say that we are unable to replicate the issue.

    If you have a minute could you please share a full screen recording of what happens to support@hypertrophycoach.com and we will get sorted for you as a priority.

    #347085
    aomeara21
    Participant

    I’ve had this before since I first started this a couple months ago. I found it has to do with what email I’m logged into. For example if I try to login to the website on a browser signed in on my school email or incognito it logs in no problem but if my browser is logged in to my personal email it says restricted.

    The way I found helped it was clearing cookies on the browser. I’m not a tech guy so idk if it was correlated or not but after it worked. I kinda just assumed it was a way to prevent the sharing of accounts.
    Hopefully that helps

Viewing 6 posts - 1 through 6 (of 6 total)
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