Computer Login Problem

HypertrophyCoach Joe Bennett Forums Anything Else Computer Login Problem

  • This topic has 5 replies, 5 voices, and was last updated 7 months ago by Anonymous.
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    Tyler Pfrommer

    I have been working through the HC University on my computer for about a week now, randomly today when I log in it says my account is restricted and I have to upgrade. I have a year long subscription that I started only about 2 months ago. Everything still works on my phone as well, does anyone else have this issue?

    Tyler Pfrommer

    Thanks guys I will do! Just wanted to see if this happened to anyone else, no worries!


    Hi Tyler,

    Sorry to hear you are having an issue.

    We have checked this for your account and I am really sorry to say that we are unable to replicate the issue.

    If you have a minute could you please share a full screen recording of what happens to and we will get sorted for you as a priority.


    I’ve had this before since I first started this a couple months ago. I found it has to do with what email I’m logged into. For example if I try to login to the website on a browser signed in on my school email or incognito it logs in no problem but if my browser is logged in to my personal email it says restricted.

    The way I found helped it was clearing cookies on the browser. I’m not a tech guy so idk if it was correlated or not but after it worked. I kinda just assumed it was a way to prevent the sharing of accounts.
    Hopefully that helps

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