Logbook Bugs

[baz]

Hi everyone

I love the app but I am kind of hating the logbook due to its many bugs as reported by the other members.

Personally for me, my workout logs keeps getting deleted and exercises are being duplicated for no reason. I have reached out to Support previously regarding this issue but it seems that the issue keeps repeating itself. I’ve also ensured that I click the ‘Log and Start Next Exercise’ button everytime to avoid this issue but it still happens.

I have attached an image to illustrate this but my data for B1 exercise keeps getting deleted and an A1 exercise has been duplicated. The B1 exercise will also disappear for the next workout which means that I will totally not be able to log that particular exercise the next time.

This has happened multiple times it is getting a little frustating due to the lack of assistance from support despite reaching out multiple times. I’ve had to resort to screenshotting every exercise to ensure that I do not lose all my logs.

I am unsure if others are facing the same issue but I hope that me bringing this up in the forum will help bring this issue/bug to light. However, if anyone else has this issue and knows the solution to this, please help me out.

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[Support]

Hey Bazil,

I am sorry to hear you are having an issue, we pushed new code live over the weekend which should solve any problems.

Can you please check over the next couple of days and let me know if all ok

 

thank you

[baz]

Support wrote:

Hey Bazil,
I am sorry to hear you are having an issue, we pushed new code live over the weekend which should solve any problems.
Can you please check over the next couple of days and let me know if all ok
thank you

Hi,

I’ve noticed that this deleting and duplicating of data only happens whenever I replace/swap an exercise to a different one as it just happened again today.

I am not sure why but on days that I follow each workout exactly as planned without changing any of the exercises, I do not face this issue of losing data.

Not sure if this helps you to fix this issue but hope you can look further into this.

Thanks

[Support]

Hi Muhammad,

I am really sorry for the issues. Our team are working on this for you and I will update ASAP

[Support]

Hey Muhammad,

Sorry to hear your having an issue.

This should be fixed now,

Can you please try reinstalling the app and login again to your account.

If you have any further issues please share the details on support@hypertrophycoach.com and we will help guide you through.

[Anonymous]

same here happened to me

[Joe]

Anonymous wrote:

same here happened to me

Let me know if this is still happening. We pushed through another update that seems to have fixed it for most people. But if that’s not the case, let me know asap

[baz]

Hi.
My logs for my workout today has disappeared again 🙁
Its not showing up in the calendar.

[Support]

Hey Everyone, please can you check you have the latest version of the app and let me know if all ok?

[baz]

Support wrote:

Hey Everyone, please can you check you have the latest version of the app and let me know if all ok?

Yep I have the latest version but still missing today’s log in the calendar

[Anonymous]

For me when i click the calendar icon to see my orevious workiuts in the past months the entire app just crashes

[baz]

Anonymous wrote:

For me when i click the calendar icon to see my orevious workiuts in the past months the entire app just crashes

Oh no! I guess we all face different issues but i’m pretty sure they’re working hard on it so let’s be patient and wait for more updates 🙂

[Support]

Thank you for your udpates and continued patience.

I am discussing with the team now and will update by end of today (Monday 2nd)

[Support]

Please can you check now, we have pushed a fix for this.

[Support]

Thank you for waiting!

The logbook issue should now be resolved for all future data.

I am extremely sorry to report that any previous data that is lost is unrecoverable, however from this point forward all new data and notes should be working perfectly.

If you have any issues at all from this point forward, please can you let me know via the app.

In your profile if you click Contact Support > Report a bug

I will personally resolve any issue you have

 

Thank you

Mark

[Author]

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