Losing faith in this logger

[Dan T]

Support wrote:

Hey everyone, I hope you had a good weekend?!
We have pushed sveral updates to the server side code over the weekend and I have personally been testing today.
Can you please check today/tomorrow and let me know if you experience any further issues?

thank you

There may have been problems in the server side, but you’re going to need to take a look at the client side code as well. There is definitely a problem in the app code. Even before the save I’m losing data. For weeks now I had been taking screenshots of each exercise before moving onto the next one so I can have a record of what I did so I can edit the saved sessions and put back missing sets and correct reps etc. Today I neglected to take screenshots of two earlier exercises, so during a rest period, I scrolled back to screenshot and already I saw sets missing, and empty rep counts. So my session today wasn’t any better than past sessions. Still losing data. Wish I had better news.

[Joe]

Dan T wrote:

There may have been problems in the server side, but you’re going to need to take a look at the client side code as well. There is definitely a problem in the app code. Even before the save I’m losing data. For weeks now I had been taking screenshots of each exercise before moving onto the next one so I can have a record of what I did so I can edit the saved sessions and put back missing sets and correct reps etc. Today I neglected to take screenshots of two earlier exercises, so during a rest period, I scrolled back to screenshot and already I saw sets missing, and empty rep counts. So my session today wasn’t any better than past sessions. Still losing data. Wish I had better news.

We’ll fix it

[Danielle Cyr]

I’m having issues with the workout for the day missing exercises all together

[Matt]

Looks like my logbook is back for the most part. For some reason it was showing up and disappearing earlier, but right now it seems to be working again for me

[Dan T]

Lost a rep count in one of my exercises today.

[Joe]

Dan T wrote:

Lost a rep count in one of my exercises today.

[Andy]

Dan T wrote:

Lost a rep count in one of my exercises today.

same, noticed an hour later that I forgot to press finish workout at the end and when I randomly rechecked the workout couple of rep entries were missing

[Support]

Hey Danny, Andy

Sorry to hear your having an issue.

This should be fixed now,

Can you please try reinstalling the app and login again to your account.

If you have any further issues please share the details on support@hypertrophycoach.com and we will help guide you through.

[Dan T]

Support wrote:

Hey Danny, Andy

Sorry to hear your having an issue.

This should be fixed now,

Can you please try reinstalling the app and login again to your account.

If you have any further issues please share the details on support@hypertrophycoach.com and we will help guide you through.

I’ll go along with the reinstall and logging back in steps you’ve requested. This may get things working again temporarily…but unless you’ve actually fixed something in the code, the problem will pop up again over time.

[Dan T]

No lost data today. So I’m really happy about that. Not sure how the app gets in this state where I need to reinstall and log back into the app. But probably need to be looked at…because it got that way somehow and will probably manifests itself again. But for today it looks good (except the set timer didn’t work).

[Dave]

All my notes have suddenly and completely disappeared 😣

[Dave]

And I really don’t mean too go on about it, but I have messaged support 4 times since April 2nd and have only had one non-automated response. My notes have disappeared several times now which is rather frustrating. Loving the programs, education & forum though. Thank you.

[Dave]

*to

[Support]

Hi everyone we pushed an app update yesterday can you please check the app store for the latest update and let me know if all ok?

[Dave]

Hi , I was / am updated yesterday, just checked App Store, no new since yesterday, and also checked my log book again now, still no sign of my notes. Thanks

[Author]

Posts