Support question – sent an email to support and have yet to hear anything back

HypertrophyCoach Joe Bennett › Forums › Anything Else › Support question – sent an email to support and have yet to hear anything back

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  • May 19, 2022 at 11:42 pm #363566
    Todd Buchanan
    Participant

    What’s up,

    Reached out to support and have still not heard anything back regarding my issue (they’re usually pretty good about that)

    Issue was program reset. Completes PPL program (90% of what I run) then deload week, however when restarting PPL program does not reset? Tried multiple things to no avail. Seems to be a persistent issue.

    Thanks

    May 20, 2022 at 7:25 am #363782
    BryceBahm
    Participant
    May 20, 2022 at 10:32 am #363981
    Support
    Keymaster

    Hey Todd, thanks for your message!

    We replied earlier to your ticket.

    I am really sorry the issue you are having, our developers are working to replicate now.

    Generally it takes 24 hours to replicate an issue and 2-3 days to fix it.

    Thank you for your patience, we will update your ticket again ASAP

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