We have double checked this for your account and I am really sorry to say that we are unable to replicate the issue.
If you have a minute could you please share a full screen recording of what happens along with your device details ( e.g phone model, software version ) to email@example.com and we will get sorted for you as a priority.
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Before you go
WHY NOT TRY THE MEMBERS AREA FOR 7 DAYS
TO SEE WHAT YOU'RE MISSING OUT ON
There is no minimum commitment, you get full access to the website and app to try for 7 whole days and can cancel your membership anytime.